We will accept merchandise in its original unused condition for a refund or exchange when accompanied by the original sale confirmation email within 15 days from the ship date. All earrings, gold, semi-custom/made-to-order, and sale items are considered final sale.

All refunds will be applied to the original form of payment, excluding shipping costs and duties. Katie Boyle is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund. 

Katie Boyle reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.